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Privacy Policy
1. Introduction
This privacy policy provides you with details of how The Natural Dispensary Ltd. (referred to as “we”, “us” or “our” in this privacy policy) collects and processes your personal data.
The Natural Dispensary Ltd., Unit 1, Libby's Drive, Slad Road, Stroud, Gloucestershire GL5 1RN.
www.naturaldispensary.co.uk / enquiries@naturaldispensary.co.uk
It is important that the information we hold about you is accurate and up to date. If you would like to make any changes to your personal information, you can do so by going to My Account in the menu.
2. How we use your personal data
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data.
| Purpose or Activity | Type of data | Legal basis for processing |
|---|---|---|
| To register you as a new customer | (a) Identity (b) Contact | Performance of a contract with you |
| To process and deliver your order, which includes using a third party service to take payment of your order, and passing your contact details to a third party to enable delivery of the order | (a) Identity (b) Contact (c) Order details including pricing | Performance of a contract with you |
If you are not happy with any aspect of how we collect and use your data, please do let us know so that we can try to resolve the concern for you - enquiries@naturaldispensary.co.uk. Alternatively, you have the right to report your concern to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
Marketing communications
You will not receive any marketing communications from us.
We will never share your personal data with any third party for marketing purposes.
3. Disclosures of your personal data
We may have to share your personal data with the parties set out below:
- Payment processors.
- Royal Mail and our chosen couriers who provide delivery services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
4. Data security
We have security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
5. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law, for tax purposes, we have to keep basic information about our customers (including Contact, Identity, Payment and Transaction Data) for seven years. Payment and Transactional Data are held by PayPal and Cardsave WorldPay rather than us. We do not take or retain any financial information on this website, except for invoices.
You can ask us to delete the personal data that we hold about you at any time via My Data. Please see your legal rights below for further information.
6. Your legal rights
Under data protection law, you have the following rights in relation to your personal data:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at enquiries@naturaldispensary.co.uk.
We will respond to all requests within one month.
Terms and Conditions
Please read these Terms & Conditions as they affect your rights and responsibilities in law. If they are not acceptable to you please do not order from us.
That having been said these Terms & Conditions do not affect your Statutory Rights.
1 Interpretation
1.1 Definitions
Buyer/You the person or business who purchase the goods from the company
Company/We The Natural Dispensary Ltd (Company Number ) 26 Church Street, Stroud, Gloucestershire, GL5 1JL which is our registered office and The Natural Dispensary Ltd, Unit 1, Libby's Drive, Slad Road, Stroud, Gloucestershire, GL5 1RN which is our trading address.
Goods – any goods supplied to the Buyer by the Company
Site www.naturaldispensary.co.uk
1.2 Singular words include the plural and vice versa.
1.3 Reference to gender covers all genders.
1.4 The Site is intended for use by persons or business resident in the United Kingdom and most countries outside of the UK, Customs permitting.
1.5 The Site is available free of charge for personal and business use.
2 Product Terms
The product information on The Natural Dispensary website has been provided by the manufacturers and suppliers of these goods. Whilst we do our utmost to ensure that the content on the website is correct, we do rely on our suppliers to inform us of any product changes so that the website can be updated accordingly. Our role is to distribute the products, we do not offer a nutritional or product advice service. Please consult a healthcare professional before taking any of the supplements purchased from The Natural Dispensary.
2.1 Orders placed and purchases made are governed as follows:
2.1.1 All prices show are retail selling prices inclusive of value added tax unless otherwise stated.
2.1.2 All prices are subject to change without notice being given.
2.1.3 Should we not be able to supply an item for a reason beyond our control we will not accept liability.
2.1.4 Placing an order does not necessarily mean we will fulfil it. Only when we invoice and dispatch the Goods is the Contract between the Buyer and Company acknowledged and confirmed.
2.1.5 Delivery will be made to the address given when placing your order.
2.1.6 Depending on the size and value of the order it will be dispatched either by Royal Mail Tracked 48 or by courier. If any item is out of stock, the product will be put on back order and sent out as soon as it is back in stock.
2.1.7 Under normal circumstances orders will be dispatched on the day the order is received.
2.1.8 Carriage charges to UK destinations excluding Channel Islands and Isle of Man are as follows:
Orders £40 and under postage and packaging is £3.50
Orders over £40 postage and packaging is free
Orders for overseas destinations will be charged at cost.
2.1.9 If Royal Mail or our couriers fail to deliver your Goods in part or in full or it is beyond our control we will not be held liable. However, we will use our best endeavours to ensure you are recompensed for the loss.
2.1.10 Goods may be returned within 6 months of purchase, providing Customer services are advised by telephone (01453 757792) or by email (enquiries@naturaldispensary.co.uk) beforehand and the Goods have not been opened.
2.1.11 Any items damaged must be notified within 48 hours of receipt (see 2.1.10 for telephone or email).
2.1.12 An order may be subject to cancellation or changed by sending an e-mail or by telephone (see 2.1.10). If the order has been processed and dispatched you will need to return it to us for full credit less cost of carriage.
2.1.13 Payment may be made by MasterCard, American Express, Visa, Maestro, Switch or Delta – all in pounds sterling. You will be charged for any Goods at the point of order. Our liability to you relating to any order will not exceed the total value for the particular goods.
3 The Law
These Terms & Conditions as numbered 1 to 16 shall be governed by and construed in accordance with the laws of England and Wales and the English Courts will rule over any disputes. If any of the Terms are held by any Court or competent authority to be unlawful, invalid or unenforceable in whole or part, this will not reflect in the validity of the other terms which will still be valid and enforceable to the extend allowed by law.
4 Amendments
We reserve the right to amend these Terms & Conditions and will publish these on our site as they occur and apply from the day of publication.
5 Registration
5.1 When registering do be sure that your details are accurate and complete.
5.2 Remember to let us know immediately if any of your details change.
6 Security
6.1 When first registering on the Site you will need to create and enter your password, which must remain strictly confidential. Do not tell anyone what it is.
6.2 Your password is your responsibility. All orders submitted under this password will be your responsibility.
6.3 If Natural Dispensary suspect that there might be a breach of security or our site is being misused you may be required to change your password or we may be obliged to suspend your account.
7 Intellectual Property
7.1 The content of our site is protected by copyright trademarks, database and other intellectual property. You may retrieve and display the content of the Site on a computer screen or save on a disc. You may print one copy for your own use. However you may not store on a server or any other storage device connected to a network.
7.2 You may not use any trademark of The Natural Dispensary including The Natural Dispensary Ltd.
8 Site Availability
8.1 The Natural Dispensary endeavours to offer the best possible service. Nonetheless it cannot guarantee that the service will always be without fault or meet all your needs. Should a fault occur we would be grateful if you report it to customer services by telephone (01453 757792) or email (enquiries @naturaldispensary.co.uk).
8.2 Site access may not always be available as a result of maintenance or the addition of new products.
9 Right To Cancel Registration
You may cancel your registration at any time by letting us know in writing. You must stop using the site if you do. Cancellation shall not affect your rights or liabilities.
10 The Natural Dispensary's Right to Cancel Your Registration
The Natural Dispensary may cancel your registration at any time should you breach any of your obligations under these Terms & Conditions.
11 The Natural Dispensary's Liability
11.1 The Natural Dispensary provides the Site without any warranties or guarantees. The risks associated with use of the Internet shall be borne by you.
11.2 Material from other Internet sites is provided by our Site. We try to ensure this material is of good quality, reputable and within the law we cannot be held responsible if this proves not to be the case.
11.3 Neither can we be held responsible for any technical problems experienced with the Site and we disclaim all liabilities where your equipment links are incompatible or interruptions or errors due to technical problems occur.
11.4 You also accept that we cannot be held responsible to you or any third party for any incidental damage or considerable loss of revenue that are concerned with the Site insofar as applicable law allows.
12 Overseas Use
The Natural Dispensary cannot know that information and materials on its site are appropriate or available for use anywhere outside the United Kingdom. If you reside outside the UK and you decide to order any product from this Site you do so on the understanding that is it on your own initiative and it is your responsibility to comply with local law.
13 Privacy
Any information submitted by you on this Site is for the use of The Natural Dispensary only. We do not release any names, addresses or information relating to those names and addresses to any person, any business or organisations outside the Company.
Your name and address will be supplied to our courier for delivery of your order, and an email address or mobile phone number may be supplied to allow them to keep you informed about the progress of your delivery.
Exceptionally, a number of products are sent direct from the supplier. In these cases a message will be shown next to the product on this website to indicate this, and we will send a shipping name, address, phone and email contact to the supplier to facilitate their delivery to you.
14 Third Party Websites
The Site has links to other websites which are outside our control and The Natural Dispensary is not responsible for Internet content or World Wide Web pages.
15 Advertising
Any advertising on the site not generated by The Natural Dispensary is the responsibility of advertisers and they must ensure it complies with all relevant laws and codes. We will not be responsible for inaccuracies in advertising material.
16 Cookies
Cookies are small text files that are placed on your computer by websites that you visit. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies that are required for the website to operate properly are allowed to be set without your permission. All other cookies need to be approved before they can be set in the browser.
The cookies we use on this website:
- Strictly necessary cookies. Strictly necessary cookies allow our website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies.
- Performance cookies. Performance cookies are used to see how our visitors use the website (analytics cookies). These cookies cannot be used to directly identify a certain visitor.
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This Site is owed and operated by The Natural Dispensary Ltd of 26 Church Street, Stroud, Gloucestershire, GL5 1JL and is a company registered in England & Wales.
Any questions relating to the Terms & Conditions or to The Natural Dispensary Company please contact our Customer Services telephone (01453 757792).