404 Error
The page you are looking for cannot be found.
Phone:
01453 757792Forgotten your password? Click here to reset it.
In order to setup a Practitioner account with The Natural Dispensary, we would need you to contact us via 01453 757792 or enquiries@naturaldispensary.co.uk so that we can check that your qualifications match our criteria.
If your Practitioner has referred you to The Natural Dispensary, you are welcome to order from our website. You firstly need to complete the online registration form, indicating the name of the practitioner who referred you to set up your login details.
In order to see the prices, you firstly need to register and then login.
If you have forgotten your password, you need to click on the forgotten my password link on the login page and you will be asked to enter your username and email address. You will then be sent a temporary password via email which will allow you to login and go to your account to update the password section with a password of your choice. If you do not receive the temporary password straight away, please do check your spam folder.
If you have forgotten your username, please contact us via 01453 757792 or enquiries@naturaldispensary.co.uk
If you wish to change your password, you firstly need to login and then go to your account where you will be able to update the password section with a password of your choice.
For UK orders over £25, there is no postage charge. For UK orders under £25, there will be a £2.00 postage charge.
For international orders, once through to checkout with your products, you will see the different postage options available. For more information, contact us via 01453 757792 or enquiries@naturaldispensary.co.uk. Please note that there may be an additional postage fee if your order is over 2 kg in weight.
We aim to dispatch orders within 24 hours of ordering, so provided that everything is in stock, you should receive your order to a UK address within 2-3 working days. If a product is out of stock, this product will be sent separately when the product is back in stock.
Please note that there can sometimes be unexpected delays in receiving stock from our manufacturers. If you have not received your order after 7 working days, please contact us via 01453 757792 or enquiries@naturaldispensary.co.uk
Delivery times for orders being sent internationally vary by destination and obviously depend on the transit time of our service provider.
Orders under £100 will be sent out via first class royal mail and orders over £100 will be sent out via our courier DPD, for next day delivery if ordered before 4pm, and providing that everything is in stock.
We do ship internationally to the countries listed on the registration form. Some countries, such as the United States, Dubai have very strict Customs which means that we are unable to ship to these destinations.
Please contact us on 01453 757792 to check that we can ship to your shipping destination.
Please firstly check that you received both an order confirmation and PayPal/World Pay receipt for your order. If you have not received both your confirmations, please contact us via enquiries@naturaldispensary.co.uk or 01453 757792.
If you have not received your order to your UK address within 7 working days, please contact us on 01453 757792 or enquiries@naturaldispensary.co.uk
Please contact us via 01453 757792 or enquiries@naturaldispensary.co.uk and we will do our best to rectify the problem as soon as possible.
If there is no notification of a back order on your invoice, please contact us via 01453 757792 or enquiries@naturaldispensary.co.uk so that we can identify how the problem has occurred. We will do our utmost to rectify the problem as soon as possible.
If a product that you have ordered is out of stock, we will put this product on back order which means that it will be sent out separately as soon as the product is back in stock. There will be a notification on your invoice if a product is on back order.
Most products will be back in stock within 3-4 days unless the product is long term out of stock with our manufacturer or coming from overseas.
We aim to fulfil all back orders within 2 weeks otherwise a refund will be issued.
Please contact us via 01453 757792 or enquiries@naturaldispensary.co.uk with your product details and order ID so that we can cancel your back order and issue you with a refund.
Provided that the product is unopened and with a sufficient expiry date, you can return your product to us with a note of your order ID and an explanation of the reason for your refund request to the following address:
ReturnsWe will then issue you with a refund.
Once logged in to The Natural Dispensary website, you need to go to your account and under order history; you will have the option to repeat any past order.
PayPal and World Pay are The Natural Dispensary website payment gateway providers. Once redirected to the PayPal/World Pay websites after checkout, you will have the option to pay for your order either using your PayPal account or using your bank card.
We charge at the time of order.
Once the payment has gone through for your order, we are not able to add products to your internet order. However, if you contact us via 01453 757792 we can place a new order for you over the phone and you will not be charged additional postage.
If you wish to cancel a particular product, please contact us immediately so that we can issue you with a refund before your order leaves us – enquiries@naturaldispensary.co.uk or 01453 757792.